Orchard

Delivery

*Free delivery offer is available until 31st August 2020 on orders equal to or greater than £75 before postage is applied. This offer is unavailable for non-mainland UK addresses, some areas of the Highlands and Islands; instead a postage discount of £4.95 will be applied. Postage saving for mat orders is £4.95.

We aim to despatch within 48 hours and goods should arrive within 5-7 days. A signature may be required. Please advise of any special delivery instructions or if you require goods to be delivered to a different address.

Shipping

• Pay only £4.95 per order for standard UK delivery (UK Mainland and Scottish Highlands & Islands only)
• Channel Isles, Isles of Scilly and Northern Ireland postage rates are £15.00
• Overseas orders are charged at £25.00 and limited to 3 mats in any one order. All products are sold on a Delivery Duty unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes over which Kleen-Tex Industries Ltd. has no control. Please check these details before placing an order.
• Postage charges cover delivery to one address.

Returns

• Please return goods within 28 days of purchase, following instructions on the dispatch note and send to the address below
• Please use the cut off slip on your despatch note indicating reason for return and if you would like a refund or replacement
• Post and packing costs are non-refundable, however in the event of the goods being faulty we will cover costs for return postage (please contact a customer service representative on 0345 600 3478 prior to sending in this instance)
• We recommend using a signature service (ie; registered post) as Kleen-Tex Industries Ltd. cannot be held responsible for any items that do not reach us
• Please note that if you need to returm a Personalised mat, please email orders@turtlemat.co.uk before returning your mat. 

Returns address

Turtle Mat c/o Ingram,
Unit 5, Stakehill Industrial Estate,
Middleton
Manchester, M24 2RW
United Kingdom

Sizes

Turtle Mats are available in a range of sizes, from a standard doormat size to large runners which are great by patio doors. All Latex mats come with rounded corners and all multi-grip mats, including Cotton Design, RHS, Marine and Bath Mats have square cut corners.

All sizes are approximate and a small level of shrinkage may occur.

• 55

  The picture on the website was nothing like the colour of the actual mat. It looked to be more in the brown spectrum, which is why I bought it. When it arrived in was much lighter than I expected and it was in the mauve/purple spectrum. So I have returned it.

  Suzanne Mills
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  I love my turtle mat, but I haven’t given it 5stars because it is advertised as a runner, it’s not, it’s a large mat. I will have to order another one to cover my hallway but unfortunately it’s out of stock

  Sandra Warburton
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Attractive design. Perfect for kitchen underneath sink.

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Colour not as shown thus returned

  Penny King
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  As previous and washable , essential here

  Sue Johnson
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Every bit as good as all the other turtle mats that I have bought over twenty year period.Igive them as gifts whenever appropriate as I know they will do their job and give pleasure.

  Sandy Morrison
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Appalling service when I complained that the rug colour was different from the catalogue. 4 phone calls, emails with photos got no response. Very disappointed

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  The design suits the location

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  excellent products i will be ordering again

  BARBARA HIGNETT
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Colour not as represented in the catalogue

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Well made and a lovely design. Have bought turtle rugs before and they wash well and keep your house clean.

  lin rogers
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Mat was as pictured on website. Easier to wash than expected. Our cats love sitting on it while waiting for their dinner.

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Collects the grot of the shoes and paws!

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Mat is ok but will see how it wears

  Mr Matthew Harris
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Does exactly as described. Removes all the dirt from our shoes before entering the house and it looks great!

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Recommended by a friend, and to be fair it seemed to do the job for them i.e. minimised transference of wee and muck from outside to inside home. But for us I can see no difference between this product and any other door mat. Expensive, which if it achieved the objective I would not mind, but it doesn't.

  Mr David Calvert
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Excellent

  Anonymous
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/
• 55

  Excellent

  Mrs Deborah Wells
  Orchard (Size:60x85cm - Medium (Multi-grip))http://www.turtlemat.co.uk/orchard/