Paws

Delivery

*Free delivery offer is available until 31st August 2020 on orders equal to or greater than £75 before postage is applied. This offer is unavailable for non-mainland UK addresses, some areas of the Highlands and Islands; instead a postage discount of £4.95 will be applied. Postage saving for mat orders is £4.95.

We aim to despatch within 48 hours and goods should arrive within 5-7 days. A signature may be required. Please advise of any special delivery instructions or if you require goods to be delivered to a different address.

Shipping

• Pay only £4.95 per order for standard UK delivery (UK Mainland and Scottish Highlands & Islands only)
• Channel Isles, Isles of Scilly and Northern Ireland postage rates are £15.00
• Overseas orders are charged at £25.00 and limited to 3 mats in any one order. All products are sold on a Delivery Duty unpaid basis, so please be aware that recipients outside the EU may have to pay import duty or other taxes over which Kleen-Tex Industries Ltd. has no control. Please check these details before placing an order.
• Postage charges cover delivery to one address.

Returns

• Please return goods within 28 days of purchase, following instructions on the dispatch note and send to the address below
• Please use the cut off slip on your despatch note indicating reason for return and if you would like a refund or replacement
• Post and packing costs are non-refundable, however in the event of the goods being faulty we will cover costs for return postage (please contact a customer service representative on 0345 600 3478 prior to sending in this instance)
• We recommend using a signature service (ie; registered post) as Kleen-Tex Industries Ltd. cannot be held responsible for any items that do not reach us
• Please note that if you need to returm a Personalised mat, please email orders@turtlemat.co.uk before returning your mat. 

Returns address

Turtle Mat c/o Ingram,
Unit 5, Stakehill Industrial Estate,
Middleton
Manchester, M24 2RW
United Kingdom

Sizes

Turtle Mats are available in a range of sizes, from a standard doormat size to large runners which are great by patio doors. All Latex mats come with rounded corners and all multi-grip mats, including Cotton Design, RHS, Marine and Bath Mats have square cut corners.

All sizes are approximate and a small level of shrinkage may occur.

• 55

  Does a great job. Less muddy paws

  Susan Penny
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Fawn colour - not great. I bought it to go with brown wooden floors, but it was a much lighter beige/mushroom colour. I have bought a Turtlemat before from a county show a few years ago and loved it. Unfortunately not being able to 'see' exactly what you are buying online meant that I didn't know that mat was too thick to fit under our front door (it wouldn't open with the mat down) and also the back is lined with rubber which we cannot use with UFH. Was disappointed that I had to return it, and then annoyed that it cost me £12 to do so. It seems mad in this day and age that you have to pay for returns, I don't shop anywhere else on line that makes you.

  Bethany Squires
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Very good product and excellent service. Would order again

  Anonymous
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Washed the Matt but it looked faded in parts.and dirty because the colour was a dark fawn,it was patchy.

  Pamela GOODALL
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  The colour and design was what I had bought.

  Patricia Arnott
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Always delighted with Turtle Mat

  Genie
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Very good value for money.

  Andrew Spencer
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Not started using these yet, I have to confess to a turtle mat addiction and I need to find a home or alternative use for the old ones before I can bring out the latest new ones. I'm sure they will be great.. all purchased on sale so I can now have a matching set of 3 mats in the utility room and by the back door.

  TheDogsMum
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Great product I have 4 dogs and I use these mats by every door. They’re very effective and absorbent and easy to wash

  Anonymous
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Quality British made mats. I love the paw print design. They wash well and really are good.

  Anonymous
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Need to improve communication.

  Lesley Evans
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Excellent mat

  Geoffrey Sampson
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Excellent. Attractive and fun and my cat loves it!

  Frances Dorrestein
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  My notes detail my dis satisfaction ....

  Gordon White
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  just as I wanted - useful adn look nice

  Anonymous
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Excellent - had these before and they are great mats, particularly as I have 3 large dogs with lots of muddy paws. Wash well. Dry well. Love the new design.

  Anonymous
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/
• 55

  Parents delighted with early Christmas practical present!

  Cathy Curtis
  Paws (Size:40x60cm - Small (Multi-grip))http://www.turtlemat.co.uk/paws/