Privacy and Cookies

Privacy

As a retailer and as with other shopping websites, we collect personal information from you when you shop with us online at www.turtlemat.co.uk, via our order line 0345 600 3478 and also through our mail-order catalogue order form. We use this information to make your shopping experience as easy and happy as possible, to fulfill your order or enquiry and/or to contact you with our news/promotions and special offers as requested. This Privacy Policy sets out exactly what information is collected by The Turtle Mat Company through the Internet, other electronic communication networks and through our catalogue and order line, why this is collected and how this is used. If you have any requests regarding these practices please contact: Data Protection Officer at info@turtlemat.co.uk Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998 and the European Directive on Privacy and Electronic Communications (2002/58/EC) and other laws and regulations that may come into force from time to time.

Information collected:

We collect the following information from visitors to this website through online order forms, email newsletter sign-up section, email hyperlinks when you email us with an enquiry.

We also collect information about the transactions you undertake through this site including details of payment cards used.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section on the Privacy Policy for more details.

We also collect information from enquirers and customers calling our order line and through our catalogue in order to fulfil their order and provide them with information.

The information we collect is:

  • Your name - so we know what to call you
  • Email address - so we can email you order confirmations, delivery delays, offers etc.
  • Delivery address - where to deliver you order to
  • Telephone number - we’ll only call if we have a delivery problem or to talk to you about your order
  • Credit card details - we only ask for these when you place an order
  • Mobile number - so we can text or call you with details about your orders or where we have a question

We use the latest secure server technology on www.turtlemat.co.uk to ensure this information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

How we use your personal data:

We process personal information we collect through correspondence with you or via our website or orderline to process your order, improve the service we offer you and where appropriate and agreed update you on Turtle Mat's and third party products and services. Your personal data is used only for:

  • Providing information about products and services
  • Providing and personalizing our services
  • Analysing your preferences so we can improve our service and product offering to you
  • Dealing with your enquiries and requests
  • Administering orders and accounts relating to our customers or suppliers
  • Providing you, by mail, with information on the products and services we offer and updates on promotions and offers that may be of interest to you
  • With your consent, providing you information through email on the products and services we offer and updates on promotions and offers that may be of interest to you
  • With your consent, trading in personal information (selling, hiring or exchanging information) with select third party companies including Abacus Alliance (Epsilon International, LLC)
  • Conducting market research
  • For statistical or survey purposes to improve your experience of our website/service
Data Capture Information:

We will send you information according to the preferences you submitted when you placed an order with us or registered your interest for further information. If you would like to change these preferences at any point, please email us at info@turtlemat.co.uk or call us on 0345 600 3478. Alternatively, you can write to us at Data Protection Officer, The Turtle Mat Company Ltd., Turtle House, Cirencester, Gloucestershire, GL7 6BA. You can also unsubscribe from email correspondence by following the "unsubscribe" link in our promotional emails.

Marketing:

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you enquired or ordered online, via our telephone orderline or mail order catalogue order form.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you please contact us on the details above in the Data Capture Information section of this policy.

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. We will only do this if you have opted-in to receive communications i.e. when you completed your order form from the catalogue, called our orderline or completed the online order form, or when you entered a competition or prize draw. You may ask us at any point not to share your information with third parties for this purpose by contacting us on the details above in the Data Capture Information section of this policy.

Disclosures:

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

  • Business partners
  • Suppliers we engage to process data on our behalf - we will provide them with only the information they require to perform their function under a data processing agreement
  • Successors in title to our business
  • Third party companies you agreed to receive mailings and offers from when you first made contact with Turtle Mat
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services - we will provide them with only the information they require to perform their function
Other websites:

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject Access Rights:

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at the details provided in the Data Capture Information section of this policy. Please note that we reserve the right to charge a fee of up to £10 for any such request.

Internet based Transfers:

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Cookies

Collection and use of cookies/other information
  • Cookies are small text files that websites send to a web browser, which enables the server to collect information from the browser. They are stored on your computer.
  • They let the website know when you (the user) has returned.
  • This lets the site bring up information relevant to that user, for example your name, past orders etc.
  • To find out more on cookies visit www.allaboutcookies.org

Cookies make the interaction between users and websites faster and easier.
Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit.
The Turtle Mat website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

  • Cookies are not computer programs, and can't read other information saved on your hard drive.
  • They cannot be used to disseminate viruses, or get a user's email address etc.
  • They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
  • It is possible to opt out of cookies via your browser's cookie settings, but if you do this you will not be able to shop from the Turtle Mat website as the functions of the website are dependent on cookies.
  • Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

When you visit our website, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.

Essential cookies: These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
Performance cookies: They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
Functionality cookies: They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.
Advertising cookies: We use these cookies to help us and our advertisers select which adverts you see and to help ensure that adverts directed to you are relevant to you and your interests. They also remember that you have visited our website and are used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Targeting or Tracking cookies: These cookies are placed by online behavioural advertising networks with our permission. They monitor and record your activity across a number of websites within a network and are used to deliver adverts (both on this website and elsewhere) which are relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. These cookies remember that you have visited a website and this information (together with the other information collected) is shared with other organisations such as advertisers in the advertising network to enable them to create a profile of your interests. Quite often targeting cookies will be linked to site functionality provided by the other organisations.
The information collected by these cookies may include personal information such as your name, address, telephone or email address but this information will only be passed on to third parties when you have given consent for your personal information to be used in this way.


We use the following cookies on our site:

List of Cookies
Type Name Provider Purpose
1. Essential ASP.NET_SessionId Turtle Mat This cookie is essential for remembering the contents of your basket and ensuring you remain logged in. This cookie is deleted when you close your browser.
accept_cookies Turtle Mat This cookie remembers your acceptance of our cookie warning banner, so that you do not see it each time you revisit the Turtle Mat website. It expires after 1 year.
NSC_qh-xxx.
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Turtle Mat This cookie is essential for our SSL secure certificate to be enabled, ensuring you are directed to our secure server for the checkout & payment process.
Type Name Provider Purpose
2. Performance _ga Google Analytics A Google Analytics cookie that allows us to track visitors and usage statistics on the site.
    Hotjar Hotjar is a tool that reveals the online behaviour and voice of our visitors. By combining both A) Analysis and B) Feedback tools, Hotjar gives us the ‘big picture’ of how to improve our site's user experience and performance.
  _hjClosedSurveyInvites
Hotjar This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
  _hjDonePolls Hotjar This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
  _hjMinimizedPolls Hotjar This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  _hjDoneTestersWidgets Hotjar This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
  _hjMinimizedTestersWidgets Hotjar This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
  _hjDoneSurveys Hotjar This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.
Type Name Provider Purpose
3. Functionality bid Turtle Mat Allows the website to remember the contents of your basket between visits
__atuvc Add This Allows the AddThis share functionality
bt2 Add This
di2 Add This
dt Add This
loc Add This
uid Add This
uit Add This
um Add This
datr Facebook Allows the Facebook "like" functionality
lsd Facebook
reg_ext_ref Facebook
reg_fb_gate Facebook
reg_fb_ref Facebook
c_user Facebook
locale Facebook
lu Facebook
p Facebook
presence Facebook
s Facebook
xs Facebook
act Facebook
NID Google+ Allows the Google+ share functionality
PREF Google+
SC Google+
SNID Google+
OTZ Google+
ACCOUNT_CHOOSER Google+
GAPS Google+
LSID Google+
LSOSID Google+
__utma Twitter Allows the Twitter share functionality
__utmv Twitter
__utmz Twitter
guest_id Twitter
pid Twitter
eu_cn Twitter
Type Name Provider Purpose
4. Advertising V1V4
V2V4
V3V4
Sub2 These cookies are used to identify your browser and to capture information about you and your use of this website which is then used by us and other third parties for advertising purposes. You can find out more about these cookies and the opt-out details here.
Type Name Provider Purpose
5. Targeting or Tracking V9V4 Sub2 This tracking cookie is used to monitor and record your activity across a number of websites within a network and are used to deliver adverts (both on this website and elsewhere) which are relevant to you and your interests. You can find out more about this and the opt-out details here.
See here for details of these cookies Sub2 Advertising Network Cookie Providers These targeting cookies used by us, our network and other clients to collect and transfer to third parties de-identified information about your use of this website and other websites in the Sub2 advertising network in connection with the customisation of online advertisements and other content. You can find out more about these cookies and the opt-out details by visiting. You can find out more about these cookies and the opt-out details by visiting http://webservices.sub2tech.com/optout/2S_TC_optout.aspx.


By continuing to use this site you are agreeing to the use of cookies as detailed above.

Amendments

Please note that this privacy policy is subject to change from time to time. It was last updated in December 2014. Please check back frequently to see any updates or changes to this policy. Questions regarding the policy should be directed to The Turtle Mat Company Ltd. as follows:

FAO: Data Protection Officer
The Turtle Mat Company Ltd.
Turtle House, Kemble Airfield
Kemble, Cirencester,
Gloucestershire, GL7 6BA