FAQs

Whether you're wondering how to wash your mat, where it’s made, or which one’s best for muddy boots and paws, this page should point you in the right direction.

Classic Plains and Design Doormat - Indoor Mats

What makes a Turtle Mat so good at trapping moisture and dirt?

Turtle Mats, specifically our Classic Collection mats, utilise a blend of natural cotton and microfibre which in combination absorbs moisture (cotton) and the minute fibres of the microfibre hold onto dust and dry dirt. Turtle Mats' heritage stems from Scandinavia where they have been widely used on oil platforms and by fishing fleets for their effective water absorption.

Why are they called Turtle Mats?

These soft, effective and hard-wearing mats were discovered by James Turtle in 1994, who recognised their potential for use in the home, and introduced them to Britain. James named the product Turtle Mat and their quality and functionality have established them as the leading brand in dirt trapping mats.

What is a Turtle Mat made of?

Latex & Multi-Grip Classic mats are made from a cotton rich pile (70% cotton, 30% Microfibre). All Turtle Mat design mats are made from a recycled cotton pile. Backings are made from latex and nitrile rubber (Multi-grip).

How do I wash a Turtle Mat?

Turtle Mats can either be hand or machine washed up to 40°C using a colour kind non-biological detergent without bleaching agents/optical brighteners, as this helps to preserve the colour of the mat. Please do not add fabric conditioner or use washing liquids/capsules/ powder with added conditioner as it reduces the absorbency of the cotton pile of the mat. We recommend lifting and washing your Turtle Mats monthly to improve the absorbency of your mat and to allow for cleaning under the mat and to allow light exposure to flooring. Turtle Mats can also be tumble dried on a low heat setting or left to dry naturally. When washing/drying check the filters on your machine as directed by the manufacturer and also check the load limit on your machine, as large Turtle Mats can be heavy when wet. Check our washing guide for more information here

Why do you recommend I wash my Turtle Mat before use?

All mats have been washed once already before they reach you but will benefit from a second wash to raise the pile and improve the absorbency. Like many cotton pile products (towels for example) absorbency is improved when the product is completely free of any yarn 'dressing'.

How thick is a Turtle Mat?

A Turtle Mat is excellent for fitting under low lying doors while still being extremely effective.

Latex backing approx: 8mm Multi-Grip backing approx: 11mm

Can Turtle Mats be fitted into a mat well?

Turtle Mats can easily be used in a mat well. Depending on the depth of the well, you may need to infill the well to achieve a level almost flush with your floor. Turtle Mats can be trimmed down to fit the well. Please wash your mat several times before cutting as a small level of shrinkage may occur.

Am I able to cut a Turtle Mat?

Yes, both backings (latex & multi-grip) are able to be cut down to a specific size. They won't fray as they don't have a continuous thread but we do recommend you wash several times before cutting as a small level of shrinkage may occur. Please note that cutting your Turtle Mat will invalidate your guarantee. 

What is the backing of a Turtle Mat made of?

Our Plain Turtle Mats are available in either a latex or multi-grip backing, whilst our Design Turtle Mats are available in a multi-grip backing only. Our Latex backing is made from 100% SBR Latex and our Multi-grip backing is made from 100% recycled nitrile rubber. Both our latex back mats and multi-grip back mats are non-damaging and anti-stain, free from both PVC and vinyl, however a combination of cleaning products, sunlight and heat may effect and/or cause discolouration to certain types of flooring when covered, and are beyond Turtle Mat’s control. We would advise you to please lift and launder your mat frequently (monthly) to allow the floor under the mat to be cleaned and aired.

Are Turtle Mats recommended for use on Karndean flooring?

Turtle Mats are recommended by Karndean Design flooring. For other specialist flooring, please check with the manufacturer before using any latex or rubber backed mats. We would advise you to please lift and launder your mat frequently (monthly) on all surfaces to allow the floor under the mat to be cleaned and aired.

Can Turtle Mats be placed on flooring with underfloor heating?

Indoor Turtle Mats with a multi-grip backing are suitable for use with underfloor heating.

Cape Cod - Outdoor Doormat

How do I care for my Cape Cod mat?

Cape Cod mats are robust and require minimal maintenance to preserve their appearance.

Here are some tips to help keep your mat looking its best:

- Shake your outdoor mat regularly to remove loose dirt and debris.

- For deeper cleaning, hose down your mat to remove dirt, then hang it up to dry thoroughly.

- Use a stiff brush to gently remove dried mud or stubborn stains.

- Do not machine wash or tumble drying your Cape Cod mat as this may damage your mat.

Top tip: If you’re in a hurry, you can simply turn the mat over, as it can be used on both sides.

What are Cape Cod mats made from?

Cape Cod mats are hand-woven with polypropylene cord that is commonly used in the yachting industry for its exceptional durability and water resistance. The cord ridges are perfect for scraping off dirt and debris from muddy boots, keeping your floors cleaner for longer.

How thick is a Cape Cod mat?

Cape Cod mats measure approximately 35mm, giving a durable and low-profile design that seamlessly blends into any doorway.

Can I place my Cape Cod mat indoors too?

Cape Cod mats are recommended for outdoor use only, as they effectively scrape off excess dirt from shoes before entering your home. For indoor spaces, we recommend our indoor Turtle mats, crafted with super absorbent cotton tufts for optimal moisture control and cleanliness.

Explore our indoor Turtle Mat collection by clicking here.

How durable are Cape Cod mats?

Cape Cod mats are crafted with extra-strong polypropylene ropes ensuring long-lasting durability for your doorstep. Durability that we guarantee fro 5-years.

Polypropylene is known for its resistance to moisture, UV rays, and abrasion, making it the perfect choice for an outdoor mat exposed to various weather conditions. Their robust nature enables Cape Cod mats to maintain their shape and integrity over time, even with frequent use.

Can I expect variations in the texture or colour of my mat?

Each Cape Cod mat is carefully hand-woven, meaning that slight variations in weave may naturally occur.

What is the guarantee for Cape Cod mats?

Cape Cod outdoor mats are quality checked against defects and are guaranteed against manufacturing fault for 5 years.

If you have a problem with your mat, please contact our customer service team here

Where are Cape Cods made?

Cape Cod mats are crafted in the picturesque province of Cape Cod, USA.

Nestled along the stunning coastline of Massachusetts, Cape Cod is renowned for its charming seaside villages, rich maritime history and breath-taking natural beauty.

Our mats are woven with care and precision, drawing on inspiration from the region’s stored heritage and tradition.

DUNE - Outdoor Scraper Mat

How do I care for my DUNE mat?

DUNE mats are robust and require minimal maintenance to preserve their appearance. Here are some tips to help keep your mat looking its best:

- Quick cleaning: The doormat can be easily shaken or patted to remove coarse and dry dirt.

- Dirt removal: In addition to shaking it out, the DUNE can be vacuumed regularly; please use a smooth nozzle for this. This removes foreign particles and keeps the mat clean and functional. These care measures are absolutely sufficient for everyday life.

- Wet cleaning for heavy soiling: The mat can be cleaned of heavy soiling using a garden hose and water (please not a high-pressure cleaner). After cleaning with the water hose, it is best to lay the mat flat in a warm place to dry.

- Washing Machine: If the mat is very dirty, it can be cleaned in a washing machine at a maximum of 40°C. Use mild detergent and spin the mat on a low setting. Wash the mat once a year to care for the rubber and to avoid dark abrasion on the surface. Then lay the mat flat to dry.

What are DUNE mats made from?

DUNE mats use a combination of recycled materials making them a sustainable choice for your home. Half of the outer material consists of 100% recycled polyester, which is obtained from PET bottles or other plastic parts. The non-slip back is made partly from recycled nitrile
rubber waste from our own manufacturing process.

How thick is a DUNE mat?

DUNE mats are approximately 8mm thick.

Are DUNE mats slip-resistant?

Yes - DUNE mats are equipped with an anti-slip backing, providing reliable traction to keep it securely in place on any surface.

Can I place my DUNE mat indoors too?

DUNE mats are recommended for outdoor use only, as they effectively scrape off excess dirt from shoes before entering your home.

For indoor spaces, we recommend our indoor Turtle mats, crafted with super absorbent cotton tufts for optimal moisture control and cleanliness. Explore our indoor Turtle Mat collection here

How durable are DUNE mats?

DUNE mats feature a contoured surface which gives them robust resistance against mud and other elements.

What is the guarantee for DUNE mats?

DUNE mats are quality checked against defects and are guaranteed against manufacturing fault for 2 years. If you have a problem with your mat, please contact our customer service team here

Mud Hog - Outdoor Doormat

How do I care for my Mud Hog mat?

Mud Hog mats are robust and require minimal maintenance to preserve their appearance. Here are some tips to help keep your mat looking its best:

- Shake your outdoor mat regularly to remove loose dirt and debris.

- For deeper cleaning, hose down your mat to remove dirt, then hang it up to dry thoroughly.

- Use a stiff brush to gently remove and dried mud or stubborn stains.

- Avoid machine washing or tumble drying your Mud Hog mat as this may damage your mat.

Are Mud Hog mats made from sustainable materials?

Mud Hog mats are crafted from 100% regenerated yarn, sourced from abandoned fishing nets reclaimed from the sea. By repurposing these materials, we are contributing to the reduction of marine waste – making Mud Hog mats a more sustainable choice for your home.

How thick is a Mud Hog mat?

Mud Hog mats measure approximately 10mm thick.

Can I place my Mud Hog mat indoors too?

Mud Hog mats are recommended for outdoor use only, as they effectively scrape off excess dirt from shoes before entering your home.

For indoor spaces, we recommend our indoor Turtle mats, crafted with super absorbent cotton tufts for optimal moisture control and cleanliness.

Explore our indoor Turtle Mat collection by clicking here

How durable are Mud Hog mats?

Mud Hog mats are built to handle heavy foot traffic and tough outdoor conditions. With a strong recycled rubber grain backing, rainwater can drain easily without getting water-logged. They're heavy-duty and long-lasting, ensuring they stay effective at trapping dirt, even in harsh environments.

What is the guarantee for Mud Hog mats?

Mud Hog mats are quality checked against defects and are guaranteed against manufacturing fault for 2 years. If you have a problem with your mat, please contact our customer service team here

Personalised Mat - Outdoor Doormat

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How do I clean my personalised mat?

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What are personalised Turtle Mats made from?

How thick is a personalised Turtle Mat?

Are personalised Turtle Mats slip-resistant?

Can I place my personalised Turtle Mat indoors too?

How durable are personalised Turtle Mats?

Can I expect variations in the texture or colour of my mat?

Are there any special care instructions for maintaining my personalised Turtle Mat?

What is the guarantee for personalised Turtle Mats?