Turtle Mat https://www.kleen-tex.eu/group/ The Turtle Mat Company was founded in 1994 when James Turtle discovered the ultimate doormat in his search to protect his customers floors from the damage caused by walked-in dirt and moisture to floors and carpets. Turtle Mat proudly joined the Kleen-Tex family in late 2016, a perfect pairing with a shared mission to provide tried, trusted and innovative products to our customers and with a focus on excellent customer service. https://www.turtlemat.co.uk/img/TM_logo.png +443456003478 https://www.turtlemat.co.uk/terms-and-delivery/?t=1 Facebook Instagram YouTube Pinterest

Terms, Delivery and Returns

Returns

  • Please return goods within 28 days of purchase, following instructions on the dispatch note and send to the address below.  If you need to return a Personalised mat, please email orders@turtlemat.co.uk before returning your mat.
  • Please use the cut off slip on your despatch note indicating reason for return and if you would like a refund or replacement.
  • Post and packing costs are non-refundable, however in the event of the goods being faulty we will cover costs for return postage (please contact a customer service representative on 0345 600 3478 prior to sending in this instance).
  • We recommend using a signature service (ie; registered post) as The Turtle Mat Company cannot be held responsible for any items that do not reach us

 

Returns address

Turtle Mat c/o Ingram, 
Unit 5, Stakehill Industrial Estate, 
Middleton,
Manchester, M24 2RW
United Kingdom