Turtle Mat https://www.kleen-tex.eu/group/ The Turtle Mat Company was founded in 1994 when James Turtle discovered the ultimate doormat in his search to protect his customers floors from the damage caused by walked-in dirt and moisture to floors and carpets. Turtle Mat proudly joined the Kleen-Tex family in late 2016, a perfect pairing with a shared mission to provide tried, trusted and innovative products to our customers and with a focus on excellent customer service. https://www.turtlemat.co.uk/img/TM_logo.png +443456003478 https://www.turtlemat.co.uk/terms-and-delivery/?t=1 Facebook Instagram YouTube Pinterest

Terms, Delivery and Returns


  • Please return goods unused within 28 days of purchase, following instructions on the dispatch note and send to the address below. Please note that we cannot process an exchange of goods and can only offer a refund.
  • We do not accept returns of a Personalised mat however, in the event that your Personalised Mat is faulty please email orders@turtlemat.co.uk 
  • Post and packing costs are non-refundable, however in the event of the goods being faulty we will cover costs for return postage (please contact a customer service representative on 0345 600 3478 prior to sending in this instance).
  • We recommend using a signature service (ie; registered post) as we cannot be held responsible for any items that do not reach us

Returns address

Kleen-Tex Industries Ltd.

Unit 717 Eddington Way
Birchwood Park
United Kingdom